Refund Policy

Your satisfaction is our priority

Our Simple Refund Policy

At ToonBee, we're confident you'll love our AI-powered cartoon video generation platform. However, we understand that every tool isn't right for everyone. That's why we offer a straightforward, hassle-free refund policy.

60-Day Money-Back Guarantee

If for any reason you're not completely satisfied with ToonBee, you can request a full refund within 60 days of your purchase date. No complicated process. Just a simple, honest guarantee.

If you're not happy, we want to make it right — and if that means a refund, we're happy to process it quickly.

How to Request a Refund

Requesting a refund is simple and straightforward:

Refund Timeline

• Response Time: We respond to refund requests within 24 hours
• Processing Time: Once approved, refunds are processed within 1–2 business days
• Bank Processing: Your bank may take an additional 3–5 business days to reflect the refund in your account

What Happens After a Refund?

Once your refund is processed:

• Your access to ToonBee will be revoked
• You will no longer be able to generate new content
• Any content you've already downloaded remains yours to use according to our Terms of Service
• Your account data will be handled according to our Privacy Policy

Eligibility

Our 60-day money-back guarantee applies to:

• All new purchases of ToonBee lifetime access
• Any payment method used for purchase
• Purchases made directly through our website

Fair Usage Policy

Our 60-day guarantee is designed to give you plenty of time to explore ToonBee and decide if it's the right fit for you. To keep this guarantee fair for everyone, refund eligibility is tied to credit usage:

• If you've used less than 50% of your allocated credits, you're fully eligible for a refund within the 60-day window.
• If you've used 50% or more of your credits, it means you've had the opportunity to experience a significant portion of what ToonBee offers. In this case, we consider the product to have been substantially delivered, and refunds are no longer available.

We believe this is a fair balance — it gives you genuine room to try ToonBee risk-free, while ensuring the policy isn't taken advantage of.

If you're unsure about your credit usage or have special circumstances, please reach out to us at [email protected]. We're always happy to discuss things on a case-by-case basis.

Important Notes

• The 60-day period begins on your purchase date, not your first login
• Refund requests must be submitted within 60 days of purchase
• Refund eligibility is subject to our Fair Usage Policy (see above)
• Each customer is eligible for one refund per email address
• Repeated purchases and refund requests may be reviewed for potential abuse

Third-Party Purchases

If you purchased ToonBee through a third-party marketplace or reseller, please contact them directly for refund inquiries, as they may have different refund policies.

Technical Issues

Before requesting a refund due to technical difficulties, please contact our support team. We're here to help resolve any issues you might be experiencing, including:

• Login or access problems
• Content generation errors
• Download or export issues
• Platform compatibility concerns

Most technical issues can be resolved quickly, and we want to ensure you have the best possible experience with ToonBee.

After the 60-Day Period

While our standard money-back guarantee is 60 days, we understand that exceptional circumstances may arise. If you have a concern beyond the 60-day window, please reach out to our support team. While we cannot guarantee a refund, we'll do our best to work with you on a case-by-case basis.

Chargebacks

We take pride in our customer service and transparent refund policy. If you have any concerns about your purchase, please contact us directly before initiating a chargeback with your bank. Chargebacks can result in:

• Immediate account termination
• Additional processing fees
• Potential legal action for fraudulent chargebacks

We're committed to resolving any issues fairly and quickly, making chargebacks unnecessary.

Contact Information

For refund requests or questions about our refund policy:

Support: helpdesk.toonbee.ai
Response Time: Within 24 hours

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated to existing customers via email.